How long does it take to process the order ?

Your order will require 3 to 5 business days for processing and production before it's dispatched.

Do you provide the tracking information ?

Every order comes with a tracking number. Tracking becomes available once the order has been shipped. We source our products from various global fulfillment centers to ensure quality and affordability, which means your items may ship separately. You can track your order by visiting the tracking page on our website once you receive your tracking number.

What if I cancel the order ?

You can cancel your order without penalty within 24 hours of placing it. Unfortunately, we cannot process cancellations after this 24-hour window. To cancel, please email support@spotrendzone.co.uk with "CANCEL MY ORDER" as the subject.

What if I have put Incorrect Address?

If you've entered an incorrect shipping address, please respond to your order confirmation email with the correct details or email us immediately. Corrections to addresses can be made within 24 hours of order placement. Once the order has shipped, we cannot alter the shipping address.

What if I missed the delivery ?

Carriers typically make two delivery attempts before returning the package to the sender.

What if the Items are Damaged ?

If your item arrives damaged, please contact us with your order number and a photo of the damaged item. We will promptly send a replacement at no additional cost.


Further Questions ?

If you have any questions, please contact us. We aim to respond within 24 hours.